Service
SoSafe USA is committed to providing a high quality solutions for all our users from initial enquiry through to clean up .
This statement will help us monitor our service to you and continually improve that service. If you wish to comment on this statement or any service offered by SoSafe USA, please contact us direct on email or by post to ATT: General Manager, 50 Chard Rd, Brookvale NSW 2100 Australia. Our offices are open 8am-5pm Monday to Friday (local standard time), excluding bank holidays, to answer any queries. Outside of these hours an answering service is available where all calls will be picked up the next working day.
What you can expect from SoSafe USA:
- Make the interests of clients our priority.
- Give prompt, helpful and friendly response to telephone and e-mail enquiries, normally within two working days.
- Respond to written correspondence within seven working days.
- Provide our clients and customers with the opportunity to comment on all aspects of our service by contacting us at any time.
- Provide regular news updates on our website to keep you informed of all our latest guidance in all areas.
- Give professional and individual advice where appropriate.
- Comply with all current relevant statutory legislation.
- Continue to ensure that we are committed to providing equality of opportunity and treatment for all, and that we will not unlawfully or unfairly discriminate directly or indirectly on the basis of gender, age, ethnic origin or disability in our dealings.
